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Customer Service


Do I get FREE RETURNS if my sneakers don't fit?

FREE RETURNS :D Simple... that is it!

Why was I charged $X.XX and $XX.XX appears in paypal or on my invoice

This is due to the website charging in USD. PLEASE NOTE: While the prices may display in your local currency you will be charged in USD.

How long does it take to receive my order?

With the Express Line purchases you will receive your order in 10-14 days. If you've ordered multiple units in one transaction the warehouse will do its best to combine that into the one order sent via DHL.

14-28 Business Days but, our goal is to be faster than that! Orders are batched every 24-36 hours after transaction. From date of purchase please allow 6-7 days for tracking to be available.

Refund Policy
For our full Refund Policy Click HERE.


Do you ship outside of the United States?

Yes, we do offer International shipping.

Where can I find the Sizing Chart?

Click here to view the sizing chart.

What about Customized Sneakers? Can I return it?

Please note there are no returns on customized products. YOU DON'T NEED TO! If there is a quality issue we honor all of our products but due to the nature of true customization we can't restock these items. All Sales on Custom products are Final. However! If it does not fit we will send you a FREE replacement without you even needing to send the origninals back!

Do you guarantee your products?

Yes, for 30 days after shipment is delivered. Delivery date is determined from tracking. We do not accept returns on 50% OFF SALES OR 100% DONATION ITEMS.

Who pays for shipping on items for return?

You do not need to return any items bought from our store!

How can I have my picture featured on the Happy Customers Page?

Displaying happy customers enjoying our designs is our favorite part of the Need Those Sneakers website. If you email customerlove@needthosesneakers.com or inbox our Facebook/Instagram page, we will make sure to post it to the site.

PLEASE NOTE: All prices unless stated otherwise are quoted in USD. As such you will also be charge in USD.


Wholesale Inquiries


Do you offer Wholesale?

Yes. .

Do you offer Free Shipping?

Yes. When you spend over $75

Would it be smart to carry Need Those Sneakers in my boutique or store?

Absolutely : )